Simply AVS is committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, contact us, or use our services.

Who We Are

Simply AVS is an audio visual integration company providing design, installation, and support services across a range of sectors including education, healthcare, corporate, public sector, worship, and community environments.

For the purposes of data protection law, Simply AVS acts as the “data controller” for the personal data we collect.

Information We Collect

We may collect and process the following types of personal information:

• Name and job title
• Company name
• Contact details (email address, phone number, address)
• Project and enquiry information
• Communication history (emails, calls, and messages)
• Website usage data (such as pages visited and enquiry forms submitted)
• Technical information (such as IP address and browser type)

We only collect information that is necessary to respond to enquiries, deliver services, and improve our operations.

How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide quotations
• Deliver AV design, installation, and support services
• Manage ongoing client relationships
• Process orders and project-related communication
• Improve our website, services, and customer experience
• Send relevant updates about our services (where permitted)
• Meet legal, regulatory, and contractual obligations

Legal Basis for Processing

We process personal data under the following lawful bases:

• Performance of a contract
• Legitimate business interests
• Legal obligations
• Consent (where applicable, such as marketing communications)

How We Share Information

We do not sell your personal data.

We may share information with trusted third parties where necessary, including:

• Technology and equipment suppliers
• Subcontractors and installation partners
• IT and hosting providers
• Professional advisors (such as accountants or legal advisers)
• Regulatory or legal authorities where required

All third parties are required to handle your data securely and in accordance with applicable laws.

Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

Your data is only retained for as long as necessary for the purposes it was collected, including legal, accounting, or reporting requirements.

Cookies & Website Usage

Our website may use cookies and similar technologies to:

• Improve website performance
• Understand how visitors use our site
• Enhance user experience
• Support basic analytics

You can adjust your browser settings to control or disable cookies at any time.

Your Rights

Under data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (where applicable)
• Object to or restrict processing
• Withdraw consent at any time (where consent applies)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, contractual, and operational requirements.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact Simply AVS via our website contact details.